It takes up to 48 hours to get your order out the door. The coffee is roasted fresh every time.Our normal processing time is 24 hours or less, but this may vary based on shipping times and roasting schedules.
If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know.
We are ship coffee internationally everywhere on the globe. We might contact you if shipping prices do not apply to your region and are happy to help you get your products wherever you are with our international logistics partner.
Please, mail us on email@example.com with your billing and shipping addresses and your phone number, and which products you would like. We can work up a shipping quote once we have your address and an approximate idea of what you’d like to order. Then we can take your credit card information over the phone.
We do ship to APO addresses. We have customers around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the coffee directly to you.
We can’t accept returns on coffee and chocolate due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your products, or if there are errors in your order, please contact us at firstname.lastname@example.org within one week of receiving your order. We’re happy to replace any products which do not live up to our high standards or correct any orders errors.
We are happy to accept returns or exchanges on defective or unused items. If your products are not up to the specified standard, we will set it right. Please be sure all non-edible product items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns on other locations.
Email your order number, name, reason for return, and the item and quantity you wish to return to email@example.com, or give us a call us at (855) 711-3385 . We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
COFFEE & CHOCOLATE
Our coffees are medium roast. We grow, source and process coffees of the highest quality and roast each coffee with a profile which brings out the best of what’s in the beans.
We do not add any flavorings to our coffee. NOR uses the tasting notes inherent in the coffees to describe the flavours and aromas in each coffee, noticing things like acidity, balance and fullness and body. Flavor are a matter of what you like and what you taste. And we are always happy to help you find the profile which suits you.
Store your coffee in a cool, dark place. The best way to store coffee or chocolate is to store it whole bean in an airtight container in a cool, dark place. Do not store thee coffee in a fridge or freezer as the condensation will degradate the product every time you take it out. As a rule of thumb room temperature, 50% humidity, airtight and shady are good ambient qualities for storing coffee.
Coffee also easily absorbs the flavour of things around it. Choose a container to store it in (might want to rethink reusing your chili box), and be mindful that storing near odorous things.
Store your chocolate in the fridge. Chocolate stores well in the fridge, but keep in mind that you wrap it in an airtight plastic container or ziplock so it does not absorb smell and taste from your food items.
Just Sealed! With our sealed bags, we are keep beans on shelves 90 days from the roast date, and we recommend that once the seal is broken, they are consumed in maximum 3 to 4 weeks. Our bags allow for better freshness standards.
All of our coffees, chocoates and other delicious edibles products are direct trade specialties or simply grown by us on our farms. We have spent most of the past 10 years - starting as growers and processers or cocoa and coffee in Central America - and later spreading out to the South of the Americas - on developing our 0own and our partner producers production on site in the Americas. We know what it means to produce and to stand by your partners in thick and thin. We believe in outright proces for upright partners and that is the philosophy that we use in all our value chain from the farms to the roaster to the end customer.
We are working on converting all our coffees and chocolates and other edible products to Certified Organic and run on 100% Renewable Energy. Agriculture stands for 25% of the world´s carbon footprint and we want to help make a difference. Therefore, we have committed to making all our farms and processes in the Americas 100% Certified Organic and 100% produced with Renewable Energy by 2021. You can see the currently implemented certifications on the packaging.
Our products are not currently religously certified.
Our products are not genetically modified.
Coffee and cocoa are gluten-free, but we are not certified gluten-free.
We can help find Cold Brew near you. Mail us at firstname.lastname@example.org with your zip code.
Our Cold Brew has a shelf life and must be refrigerated. Please, keep Cold Brew refrigerated. The shelf life on our Cold Brew is 90 days when refrigerated . Once the Cold Brew stubbies have been opened, we recommend enjoying it within 2-3 days.
Our Cold Brew is Certified Organic.
We have a wholesale program. Looking to serve our coffee, chocolate or other products in your cafe, restaurant or store? Our wholesale program is geared towards independent cafes, grocery stores and restaurants.
If you’re an office or institution, we have a great office coffee and chocolate deal. Mail us at email@example.com to learn more.
We can direct your press queries. Please contact us at firstname.lastname@example.org.
We appreciate customer feedback. Please, mail us on email@example.com